Could that be the problem?Īcrobat DC is compatible with Windows 10 (32 bit and 64 bit). I'm running Acrobat 32-bit on my HP Windows 10 64-bit computer. ![]() If it still doesn't work please try to create a new test user profile with full admin right on Windows and try using the application there and check. You may also try the steps provided in the help page Please turn on the security after testing. ![]() Note: Turning off the security may possess security risk. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck the enhanced security > Click OK and reboot the computer. ![]() If it still doesn't work, for testing purposes, please try to turn off the protected mode for testing. You may also try to repair the installation from the help menu and see if that makes any difference. Installing Acrobat Reader DC and Acrobat Pro DC on the same machine is not recommended as it may cause some unexpected behavior of the apps since Reader is the subset of Acrobat Pro. ![]() Please try to reboot the computer once and try again and check. What is the workflow/steps you are doing to scan the document? Also, please try to scan a different document to check if its a file specific issue.ĭo you get any error message when you try to scan? If yes, please share the screenshot of the same for a better understanding. As described the application is crashing on scanning.
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